Privacy Policy

1. Introduction

DALEX Cleaning ("we," "our," or "us") operates the DALEX Cleaning Booking mobile application (the "App").

This Privacy Policy explains how we collect, use, store, and protect your information when you use our App to request cleaning services, schedule appointments, and manage bookings.

By using the App, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We only collect information necessary to provide and manage cleaning services.

A. Information You Provide Directly

When using the App, you may provide:

• Full name
• Phone number
• Service address
• Property details (rooms, bathrooms, square footage)
• Selected services and add-ons
• Preferred booking date and time
• Optional notes (e.g., entry instructions)

This information is required to process and manage your cleaning appointment.

B. Automatically Collected Information

The App may automatically collect limited technical information such as:

• Device type
• Operating system version
• App version
• Basic usage data (for app performance and improvement)

We do not collect precise location data unless you manually enter an address for service purposes.

3. How We Use Your Information

We use the collected information to:

• Provide cleaning service estimates
• Schedule and confirm appointments
• Communicate booking updates
• Provide customer support
• Improve app performance and user experience
• Maintain service records for operational purposes

We do not sell, rent, or trade your personal information.

4. Sharing of Information

We may share limited information only when necessary:

• With our cleaning team to complete your scheduled service
• With trusted service providers that help operate the App (if applicable)
• When required by law or to protect legal rights and safety

We do not share your data for advertising resale purposes.

5. Payments

The App may offer payment options such as "Pay Later" or future online payment features.

If online payments are implemented, transactions may be processed securely through a third-party payment provider. We do not store full credit card details on our servers.

6. Data Storage and Security

We implement reasonable administrative and technical safeguards to protect your information.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary to:

• Fulfill cleaning service bookings
• Provide customer support
• Comply with legal and business obligations

You may request deletion of your information by contacting us.

8. Your Rights and Choices

You have the right to:

• Request correction of inaccurate information
• Request deletion of your personal data
• Contact us regarding how your data is used

You may also uninstall the App at any time.

9. Children's Privacy

This App is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child, we will take appropriate steps to delete it.

10. Third-Party Services

The App may rely on certain third-party services (such as hosting or analytics providers). These providers may process limited technical information as necessary to operate the App.

We do not control third-party privacy practices and recommend reviewing their respective policies if applicable.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted within the App with an updated "Last Updated" date.

Continued use of the App after changes indicates acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us: